Food Grade Silicone Ice Ball Tray 6 Grids Reusable Round Ice Mold

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

📦 Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as received
• Unused and unworn
• With original tags and packaging
• Accompanied by a receipt or proof of purchase

📩 How to Start a Return

To request a return, contact us at:
📧 kangaroomart@outlook.com

Once your return is approved:

• We’ll send you a return shipping label
• You’ll receive instructions on how and where to send your item

📍 Return Address:
35b Coolham Way, Balga, WA 6061, Australia

⚠️ Important: Items sent back without contacting us first will not be accepted.

💬 Need Help?

For any return-related questions, feel free to contact us anytime:
📧 kangaroomart@outlook.com

⚠️ Damages & Issues

Please inspect your order upon arrival. If your item is:

• Damaged
• Defective
• Incorrect

Contact us immediately so we can resolve the issue quickly ✅

🚫 Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (food, flowers, plants) 🌸
• Custom or personalized products 🎁
• Personal care items (beauty products) 🧴
• Hazardous materials, flammable liquids, or gases ⚠️

❗ We also do not accept returns on:

• Sale items
• Gift cards

If you're unsure, feel free to contact us before purchasing.

🔁 Exchanges

The fastest way to exchange an item is:

1. Return your current item
2. Place a new order after your return is approved

🇪🇺 EU Customers – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to:

• Cancel or return your order within 14 days
• No justification required

Items must still meet standard return conditions (unused, original packaging, etc.).

💸 Refunds

Once we receive and inspect your return:

• We’ll notify you if your refund is approved or rejected
• If approved, your refund will be processed to your original payment method within 10 business days

⏳ Please note: Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at:
📧 kangaroomart@outlook.com